Simply call us on 0330 111 3093 or send an email to info@jacksonleeunderwriting.co.uk and our team will be pleased to assist you.
Simply call us on 0330 111 3093 or send an email to info@jacksonleeunderwriting.co.uk and our team will be pleased to assist you.
In the event of a Medical Emergency
In the event of a Medical Emergency or Hospitalisation Please immediately contact our 24-hour Emergency Assistance Helpline.
Emergency Assistance 24 hours, 7 days a week
For Non-Emergency Claims
To notify us of a new claim or to obtain a claim form, please contact our non-emergency claims team using the details below:
Claims Service (non-emergency claims), Monday – Friday, 9am – 5pm
General Enquiries
Jackson Lee Underwriting The Estate Office Shadrack Berry Pomeroy Totnes Devon TQ9 6LR
Complaints Handling Procedures
We are committed to treating our customers fairly. However, we realise that there may be times when things go wrong. If this happens, please write to:
Managing Director at: Jackson Lee Underwriting, The Estate Office, Shadrack, Berry Pomeroy Totnes, Devon, TQ9, 6LR, phone 0330 111 3998 or email info@jacksonleeunderwriting.co.uk.
We will acknowledge your complaint within three working days of receiving it.
Within 8 weeks of receipt of your complaint with will endeavour to provide you with a final decision. If we are not able to provide a final decision at that time we will explain why, the reasons for the delay and an expected time frame for providing you with a final decision.
Help with this website and Insurance documents in different formats
If you need any help with using this website our team can provide some assistance over the phone or via email. If you require a copy of any documentation in large font or audio material, please contact us. If you are deaf or have a hearing impairment or have difficulty with your speech, you can access services that offer text-to-speech and speech-to-text translation services. Please contact us if you need assistance with finding this service.
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